WHO TO CALL DURING A PUBLIC WORKS EMERGENCY

DURING A PUBLIC WORKS EMERGENCY
Pleasant Prairie operates a 24-hour emergency telephone line for public works emergencies. Calls are answered by public safety dispatchers. When the situation warrants, dispatchers notify the appropriate personnel, and action to address the emergency begins. In order to effectively use the Public Works emergency number, it is important to understand what types of situations constitute a public works emergency. The list below is a guide to help you understand when it is appropriate to call the Public Works emergency number.

CALL THE PUBLIC WORKS EMERGENCY NUMBER AT 694-1234
• if you observe flooding in a certain area
• if you experience a sewer backup in your area or home
• if you observe what appears to be a water main break
• if you experience severe wind damage
• if you observe downed trees in the roadway or right of way
• if you observe major roadway damage that poses a danger
• if you experience a snow related emergency

Because the Public Works emergency number is answered by public safety dispatchers, citizens are asked to use discretion when deciding to use the emergency number. When the emergency number is used for a non-emergency situation, dispatchers are distracted from their primary objective, assisting those with truly urgent emergencies. By using the emergency number in a non-emergency situation, you could be costing someone valuable time in a life-threatening situation.

In the event of a sewer backup in your home, please call the public works emergency number before calling a private contractor. There is no cost to call the Village to investigate a sewer backup in your home. Crews will come out to your home and check the sewer line to determine if the backup was caused by an issue in the Village main line or in your private sewer lateral. If a problem exists in the Village main line, crews will be able to correct the issue.

FOR NON-EMERGENCY PUBLIC WORKS NEEDS
For public works situations that need to be addressed but are not emergencies, residents are asked to contact the weekday telephone number for the Public Works Department. Calls to this number are answered by Public Works staff who can effectively and efficiently handle your call and direct relevant work to the next available crew member.

CALL THE PUBLIC WORKS DEPARTMENT AT 925-6700
• if a mailbox has been damaged by snow plowing operations
• to make inquiries regarding snow removal operations
• to inquire about garbage and recycling collection
• to inquire about compost or leaf collection services
• to report potholes or areas in the roadway in need of repair

FOR MUNICIPAL UPDATES DURING EMERGENCY EVENTS
During a severe weather or emergency event, the Village will post municipal updates as they become available to a href="http://www.pleasantprairieonline.com"target="new">PleasantPrairieOnline.com (with links through Twitter) and to Time Warner Cable Channel 25.

UPDATES COULD INCLUDE:
• emergency closures of certain roadways, locations, or Village buildings
• locations where public safety and public works operations are being concentrated first
• special actions residents should take and safety instructions during emergency situations, and
• a general overview or assessment of the emergency.

In addition, the Village will share information with local news media/stations during a severe weather or emergency event.